Repair and Refurbishment Services

The Problem with Returns

If you're like most companies, returned products are a profit drain (and a headache) -- part of a $100 billion hit to companies nationwide. Once a product comes back and is determined to be defective or worn, it requires a completely different set of processes to repair and/or refurbish, compared to the initial build.  This can drag down the efficiency of most forward-only focused operations.  
Product Repair and Refurbishment Example

Extron's Solution

Extron's world-class Repair and Refurbishment services will get your returns refurbished and back into the supply chain fast, whether the product is defective or simply worn out.  Our skilled staff has experience repairing refurbishing a vast array of products in minimal time and gets them back into the field, tested and up to our clients’ cosmetic standard (including “like new”), often within 24 hours or less.
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Extron Product Repair and Refurbishment Services

Featured Service Offerings

  • Product Evaluation and Test

    Did you know that 30-70% of returned items have no actual trouble found?

  • Detrash/Destruction

    Legally compliant disposal of waste, packaging materials, broken parts

  • Repair or Refurbishment

    Replacement or Refurbishment of Parts. Software/Firmware upgrades. Testing.

  • Depot Repair & Maintenance Services

    Repair and Refurbishment of Your Field Services Electronics

  • Repack and Return to Stock

    Repackaging with approved materials, manuals, accessories.

  • Warehousing and Distribution

    Delivery back to Customer, B-Stock, etc. Learn More

  • 24/7 Visibility and Reporting

    Track returns received, test results, replacement status, inventory, and more Learn More

Benefits

Extron's extensive experience with Returns Management, Repair, and Refurbishment programs, and our integration with end-to-end manufacturing solutions can give your high-growth company the advantages it needs:

Efficiency

  • More Cost Effective Returns Management Activities
  • Experienced Returns Partner

Scalability

  • Flexibility
  • Responsiveness
  • Expansion Capabilities

Speed

  • Faster implementation via Experience, Capacity
  • Faster Returns Processing

Resilience

  • Avoid Core Business Interruptions

Testimonials

Hear what our customers have to say.

Superior Speed of Execution

Speed of execution is the most important factor in our RMA requirements list, and Extron completely delivers on that requirement. It’s far superior to shipping our product back to Asia.
Extron customer

Better Visibility into Product Issues

Working with Extron for our returns-management needs allowed us better visibility into the extent of the problems causing returns, and to be able to re-engineer the product more rapidly.
Extron customer

Client Work

Extron is trusted by leading manufacturers for its returns management solutions and reverse logistics solutions that provide scale, efficiency and speed. Our systems take the headache out of dealing with inbound product, particularly product that has been opened and, in many cases, used. Our entire mission is focused on helping you minimize returned inventory, and turn it back into cash fast.
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Frequently Asked Questions