Returns Management Services

The Problem with Returns

If you're like most companies, returned products are a profit drain (and a headache) -- part of a $100 billion hit to companies nationwide. Most distribution networks are not set up to manage product that comes back from the field. Boxes of returns wind up on warehouse shelves taking up valuable space, depreciating quickly, and challenging your operation’s efficiency.
Returns Management Services Needed

Extron's Solution

Extron's world-class returns management services will get your returns processed and back into the supply chain fast, by dealing with the returns process in a logical and efficient manner.

Our skilled staff has experience refurbishing a vast array of products in minimal time and gets them back into the field, tested and up to our clients’ cosmetic standard (including “like new”), often within 24 hours or less.

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Product Returns Management Services from Extron

Key Services

  • Product Evaluation and Test

    Did you know that 30-70% of returned items have no actual trouble found?

  • Product Replacement Options

    Advance Replacement or Replace-Upon-Receipt, per your policy

  • Detrash/Destruction

    Legally compliant disposal of waste, packaging materials, broken parts

  • 24/7 Visibility and Reporting

    Track returns received, test results, replacement status, inventory, and more Learn More

Benefits

Extron's extensive experience with Returns Management programs, and our integration with end-to-end manufacturing solutions can give your high-growth company the advantages it needs:

Efficiency

  • More Cost Effective Returns Management Activities
  • Experienced Returns Partner

Scalability

  • Flexibility
  • Responsiveness
  • Expansion Capabilities

Speed

  • Faster implementation via Experience, Capacity
  • Faster Returns Processing

Resilience

  • Avoid Core Business Interruptions

Client Work

Extron is trusted by leading manufacturers for its returns management solutions and reverse logistics solutions that provide scale, efficiency and speed. Our systems take the headache out of dealing with inbound product, particularly product that has been opened and, in many cases, used. Our entire mission is focused on helping you minimize returned inventory, and turn it back into cash fast.
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RETURNS MANAGEMENT SOLUTIONS

Wearable Fitness Device

Myzone

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RETURNS MANAGEMENT SOLUTIONS

Robotic Vacuum Cleaners

Neato Robotics

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RETURNS MANAGEMENT SOLUTIONS

Sinus Pain Therapy Devices

Tivic Health
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RETURNS MANAGEMENT SOLUTIONS

Large Form-Factor Fitness Center

Tonal Systems

Testimonials

Hear what our customers have to say.

Superior Speed of Execution

Speed of execution is the most important factor in our RMA requirements list, and Extron completely delivers on that requirement. It’s far superior to shipping our product back to Asia.
Extron customer

Better Visibility into Product Issues

Working with Extron for our returns-management needs allowed us better visibility into the extent of the problems causing returns, and to be able to re-engineer the product more rapidly.
Extron customer

Frequently Asked Questions