Repair and Refurbishment Services
The Problem with Returns
If you're like most companies, returned products are a profit drain (and a headache) -- part of a $100 billion hit to companies nationwide. Once a product comes back and is determined to be defective or worn, it requires a completely different set of processes to repair and/or refurbish, compared to the initial build. This can drag down the efficiency of most forward-only focused operations.
Extron's Solution
Extron's world-class Repair and Refurbishment services will get your returns refurbished and back into the supply chain fast, whether the product is defective or simply worn out. Our skilled staff has experience repairing refurbishing a vast array of products in minimal time and gets them back into the field, tested and up to our clients’ cosmetic standard (including “like new”), often within 24 hours or less.
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Featured Service Offerings
Product Evaluation and Test
Did you know that 30-70% of returned items have no actual trouble found?
Detrash/Destruction
Legally compliant disposal of waste, packaging materials, broken parts
Repair or Refurbishment
Replacement or Refurbishment of Parts. Software/Firmware upgrades. Testing.
Depot Repair & Maintenance Services
Repair and Refurbishment of Your Field Services Electronics
Repack and Return to Stock
Repackaging with approved materials, manuals, accessories.
Warehousing and Distribution
Delivery back to Customer, B-Stock, etc. Learn More
24/7 Visibility and Reporting
Track returns received, test results, replacement status, inventory, and more Learn More
Benefits
Extron's extensive experience with Returns Management, Repair, and Refurbishment programs, and our integration with end-to-end manufacturing solutions can give your high-growth company the advantages it needs:
Efficiency
- More Cost Effective Returns Management Activities
- Experienced Returns Partner
Scalability
- Flexibility
- Responsiveness
- Expansion Capabilities
Speed
- Faster implementation via Experience, Capacity
- Faster Returns Processing
Resilience
- Avoid Core Business Interruptions
Client Work
Extron is trusted by leading manufacturers for its returns management solutions and reverse logistics solutions that provide scale, efficiency and speed. Our systems take the headache out of dealing with inbound product, particularly product that has been opened and, in many cases, used. Our entire mission is focused on helping you minimize returned inventory, and turn it back into cash fast.
REPAIR & REFURBISHMENT SERVICES
Wearable Fitness Device
Myzone
REPAIR & REFURBISHMENT SERVICES
Robotic Vacuum Cleaners
Neato Robotics
REPAIR & REFURBISHMENT SERVICES
Wireless Router
RoamBee
REPAIR & REFURBISHMENT SERVICES
Large Form-Factor Fitness Center
Tonal Systems
Testimonials
Hear what our customers have to say.
Superior Speed of Execution
Speed of execution is the most important factor in our RMA requirements list, and Extron completely delivers on that requirement. It’s far superior to shipping our product back to Asia.
Better Visibility into Product Issues
Working with Extron for our returns-management needs allowed us better visibility into the extent of the problems causing returns, and to be able to re-engineer the product more rapidly.