Customer service survey Extron Customer Survey 2022 Spring .1) Rate Extron's performance from an operations standpoint, during the COVID-19 situation:PoorNeeds ImprovementAcceptableVery GoodExcellent.2) What services do you utilize Extron for?(Required)Not aware of this service from ExtronAware of, but do not use this service from ExtronWe use this service from ExtronIntegration, Configuration, Last Mile ManufacturingDemo-Loaner / Try-Before-You-Buy SolutionsReturns/RMA Management solutionsGlobal Fulfillment and LogisticsGlobal Multi-Site Operations Solutions (Asia, Pacific, EU)Supply Chain Management, Planning, and Procurement.3) How would you rate Extron's customer service?(Required)ExcellentGoodAverageNeeds ImprovementPoorN/APrompt ResponseFollow-Through on CommitmentsProblem ResolutionClear CommunicationInvoice Accuracy.4) How would you rate Extron's integration, configuration, and last-mile manufacturing services?ExcellentGoodAverageNeeds ImprovementPoorN/ASoftware ConfigurationComponent Integration / Light ManufacturingQuality of Workmanship.5) How would your rate Extron's global order fulfillment and logistics services?ExcellentGoodAverageNeeds ImprovementPoorN/AOrder interface / web-based management toolOrder-FIll and Pack-out QualityOn-time Delivery.6) How would you rate Extron's returns management (RMA) solutions?ExcellentGoodAverageNeeds ImprovementPoorN/ASpeed and Accuracy of RMA ReceivingAccurate DiagnosisSoftware/firmware upgradesRefurbishment/Repackaging.7) How would you rate Extron's demo-loaner (try-before-you-buy program) solutions?ExcellentGoodAverageNeeds ImprovementPoorN/AAsset tracking technologyRepair/refurbishment/upgrade servicesInventory & Logistics management.8) Rate Extron's I.T. Infrastructure as it Pertains to Your Experience With UsExcellentGoodAverageNeeds ImprovementPoorN/AEase of UseAccuracy of Information PresentedSpeed (Waiting Time)Helps me Manage my BusinessI.T. Issue Resolution.9) How likely would you be to recommend Extron to a colleague?(Required)1-Absolutely Would Not Recommend2-Definitely Not3-Probably Not4-Might or Might Not5-Might6-Probably Would7-Likely8-Highly Likely9-Definitely Would10-Absolutely Would Recommend.Comments / FeedbackIn the space above, please provide any feedback you think would be valuable for Extron -- regarding our services and our performance in support of your business. Thank you in advance for your valuable input. The Extron teamOptional: Email AddressYour input is anonymous, unless you would like to provide your contact info. Would you be open to discussing your input?Check here if you'd be open to discussing this review with Extron. Yes, it's OK to contact me
