Customer service survey

Extron Customer Survey 2022 Spring

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PoorNeeds ImprovementAcceptableVery GoodExcellent

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Not aware of this service from ExtronAware of, but do not use this service from ExtronWe use this service from Extron
Integration, Configuration, Last Mile Manufacturing
Demo-Loaner / Try-Before-You-Buy Solutions
Returns/RMA Management solutions
Global Fulfillment and Logistics
Global Multi-Site Operations Solutions (Asia, Pacific, EU)
Supply Chain Management, Planning, and Procurement

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Prompt Response
Follow-Through on Commitments
Problem Resolution
Clear Communication
Invoice Accuracy

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Software Configuration
Component Integration / Light Manufacturing
Quality of Workmanship

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Order interface / web-based management tool
Order-FIll and Pack-out Quality
On-time Delivery

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Speed and Accuracy of RMA Receiving
Accurate Diagnosis
Software/firmware upgrades
Refurbishment/Repackaging

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Asset tracking technology
Repair/refurbishment/upgrade services
Inventory & Logistics management

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Ease of Use
Accuracy of Information Presented
Speed (Waiting Time)
Helps me Manage my Business
I.T. Issue Resolution

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1-Absolutely Would Not Recommend2-Definitely Not3-Probably Not4-Might or Might Not5-Might6-Probably Would7-Likely8-Highly Likely9-Definitely Would10-Absolutely Would Recommend

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In the space above, please provide any feedback you think would be valuable for Extron -- regarding our services and our performance in support of your business. Thank you in advance for your valuable input. The Extron team
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