Customer service survey

Extron Customer Survey 2024 Fall

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Services

Company

Extron - Customer Survey

1) What services do you utilize Extron for?(Required)

	Not aware of this service from Extron	Aware of, but do not use this service from Extron	We use this service from Extron
Integration, Configuration, Last Mile Manufacturing
Demo-Loaner / Try-Before-You-Buy Solutions
Returns/RMA Management solutions
Global Fulfillment and Logistics
Global Multi-Site Operations Solutions (Asia, Pacific, EU)
Supply Chain Management, Planning, and Procurement

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2) How would you rate Extron's Customer Service?(Required)

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3) How would you rate Extron's Integration, Configuration, and Last-Mile Manufacturing services?

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4) How would your rate Extron's global Order Fulfillment and Logistics services?

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5) How would you rate Extron's Returns Management (RMA) solutions?

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6) How would you rate Extron's Demo-Loaner (try-before-you-buy program) solutions?

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How would you rate EFS-X, compared to the old EFS system?

Please provide any additional comments regarding your experience with the new EFS-X interface:

8) How would you rate Extron's I.T. Infrastructure?

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9) How likely would you be to recommend Extron to a colleague?(Required)

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Comments / Feedback

In the space above, please provide any feedback you think would be valuable for Extron -- regarding our services and our performance in support of your business. Thank you in advance for your valuable input. The Extron team

Optional: Email Address

Your input is anonymous, unless you would like to provide your contact info.

	Excellent	Good	Average	Needs Improvement	Poor	N/A
Software Configuration
Component Integration / Light Manufacturing
Quality of Workmanship

	Excellent	Good	Average	Needs Improvement	Poor	N/A
Order interface / web-based management tool
Order-FIll and Pack-out Quality
On-time Delivery

	Excellent	Good	Average	Needs Improvement	Poor	N/A
Asset tracking technology
Repair/refurbishment/upgrade services
Inventory & Logistics management

Needs Improvement

Prompt Response

Follow-Through on Commitments

Problem Resolution

Clear Communication

Invoice Accuracy