Customer service survey

Extron Customer Survey 2022 Fall

Not aware of this service from ExtronAware of, but do not use this service from ExtronWe use this service from Extron
Integration, Configuration, Last Mile Manufacturing
Demo-Loaner / Try-Before-You-Buy Solutions
Returns/RMA Management solutions
Global Fulfillment and Logistics
Global Multi-Site Operations Solutions (Asia, Pacific, EU)
Supply Chain Management, Planning, and Procurement

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Prompt Response
Follow-Through on Commitments
Problem Resolution
Clear Communication
Invoice Accuracy

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Software Configuration
Component Integration / Light Manufacturing
Quality of Workmanship

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Order interface / web-based management tool
Order-FIll and Pack-out Quality
On-time Delivery

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Speed and Accuracy of RMA Receiving
Accurate Diagnosis
Software/firmware upgrades
Refurbishment/Repackaging

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Asset tracking technology
Repair/refurbishment/upgrade services
Inventory & Logistics management

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ExcellentGoodAverageNeeds ImprovementPoorN/A
Ease of Use
Accuracy of Information Presented
Speed (Waiting Time)
Helps me Manage my Business
I.T. Issue Resolution

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1-Absolutely Would Not Recommend2-Definitely Not3-Probably Not4-Might or Might Not5-Might6-Probably Would7-Likely8-Highly Likely9-Definitely Would10-Absolutely Would Recommend

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In the space above, please provide any feedback you think would be valuable for Extron -- regarding our services and our performance in support of your business. Thank you in advance for your valuable input. The Extron team
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